Thursday, September 13, 2012

The CSP Library Launches 24/7 Reference Chat Service

The CSP Library has launched a Reference Chat Service that can answer your questions 24 hours a day, 7 days a week. Moving on from the discontinued Meebo service, the library has become part of the AskMN Chat Cooperative. Concordia Librarians will field your questions during normal Reference Hours when they are available to chat. When a CSP Librarian isn't on duty or is away from the desk, your chat question will be picked up by a knowledgeable and qualified librarian (usually with a minimum of 5 years Reference experience) who has access to details about our resource collections and policies. Look for the Chat Widget in our Subject Guides and in WorldCat Local Search Results, and use the full screen Chat Form at the Library Home page under Ask a Librarian. The full screen chat form has more useful features than the Widget, including a Web Browser that is fully functional and which will automatically navigate to URLs that the librarian passes along.